Starting adventure in 2010, our company has been evolving and refining our algorithmic trading system. Since 2018, our algorithms have fueled liquidity in crypto markets, supporting innovative blockchain projects. We are looking for a dedicated individual to help us create and maintain long-term relationships with business partners. Join our dynamic team, where every day brings new challenges and endless opportunities for growth!

join us as

Customer Service Support

PSt

“Take the most exciting challenge in your career. Joining our team gives you the opportunity to explore the fascinating realm of blockchain technology and cryptocurrencies, considered the future of finance. As the Customer Service Supporter you will assume responsibility for all communication with our clients. You will work with people from different cultures and regions of the world. Be prepared for an intensive dose of unique knowledge. While under my care, you will receive support in all aspects related to your responsibilities.”- Piotr Stawinski, Co-founder and Vice President responsible for Sales & Partnerships at Empirica

International challenges
Working with people from all over the world, from Brazil to Japan.
Key area for customers
Ensuring sufficient liquidity is at the core of our services, making it vital for the survival of many promising projects that might otherwise lose investor interest. Our role as a liquidity provider is indispensable in this ecosystem.
Unique experience
We offer you a unique opportunity to gain experience at the crossroads of technology, business, and the decentralized financial landscape.

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Your tasks and responsibilities

Maintaining relationships and fostering collaboration with existing clients and partners
Reporting on work progress for clients, in collaboration with other company departments: data science, trading, product development
Analyzing client markets (crypto exchange instruments) and creating proposals for additional services
Implementing actions within marketing and sales campaigns

Requirements

university degree in business, marketing, finance or related field
experience in the blockchain and cryptocurrency industry
fluency in spoken and written English
excellent communication skills
ease in establishing contacts and conducting business conversations in English
ability to analyze customer needs
ability to build and maintain strong relationships with clients and partners
at least a basic understanding of blockchain technology and the crypto market
ability to learn new issues, including technical ones

Nice if you have

experience in a KAM (Key Account Manager) or similar position
experience in trading on traditional or cryptocurrency markets

Bad if you don’t have :)

fearless attitude towards the challenges presented by the crypto industry
insatiable curiosity about the world
sense of humor

Sounds interesting? Send your application.

To start a conversation about joining our team, please submit our short application form.

Application Form

We will contact you to discuss the next steps.

GDPR INFORMATION

We process your personal data for the purpose of current or future recruitment, depending on what you have agreed to. The administrator is Empirica Sp. z o.o., 14A Plac Solny, PL-50-062 Wroclaw, tel: +48 661 879 640, e-mail: info@empirica.pl

You can revoke your consent at any time by contacting us by email, which will delete your application immediately. We may share your data, if necessary, but only with such entities that perform recruitment tasks on our behalf and only to the extent of the recruitment conducted for us. Personal data may be stored on a server of a third country that ensures compliance with GDPR.

You have the right to access, rectify or delete your data. In addition, the right to object, to data portability, to lodge a complaint with a supervisory authority, to restrict processing and to be forgotten. Providing data is voluntary, but necessary to participate in the recruitment process. We do not use automation – profiling – when making decisions.

Please be informed that you have the right to withdraw the consents given above at any time. Information on withdrawal of consent can be sent to: info@empirica.io Withdrawal of consent does not affect the legality of the processing of personal data in the period from the date of consent to the processing of personal data to the date of withdrawal of this consent.

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Przetwarzamy Twoje dane osobowe w celu obecnej lub przyszłych rekrutacji, w zależności na co wyraziłeś zgodę. Administratorem jest Empirica Sp. z o.o., ul. Curie-Skłodowskiej 12, 50-381 Wrocław, tel: +48 661 879 640, e-mail: info@empirica.pl

W każdym momencie możesz cofnąć swoją zgodę, kontaktując się z nami mailowo, co spowoduje usunięcie Twojej aplikacji niezwłocznie. Możemy udostępniać Twoje dane, jeśli zaistnieje taka konieczność, ale tylko i wyłącznie takim podmiotom, które realizują zadania rekrutacyjne w naszym imieniu i tylko w zakresie prowadzonej dla nas rekrutacji. Dane osobowe mogą być przechowywane na serwerze państwa trzeciego, które zapewnia zgodność z RODO*.

Masz prawo dostępu do swoich danych, ich sprostowania czy usunięcia. Ponadto prawo do wniesienia sprzeciwu, do przeniesienia danych, wniesienia skargi do organu nadzorczego, ograniczenia przetwarzania i do bycia zapomnianym. Podanie danych jest dobrowolne, ale niezbędne do wzięcia udziału w procesie rekrutacji. Przy podejmowaniu decyzji nie korzystamy z automatów – profilowania.

Informujemy, że masz prawo w dowolnym momencie cofnąć udzielone powyżej zgody. Informacja o wycofaniu zgody może zostać wysłania na adres: info@empirica.pl Wycofanie zgody nie wpływa na zgodność z prawem przetwarzania danych osobowych w okresie od dnia wyrażenia zgody na przetwarzanie danych osobowych do dnia wycofania tej zgody.

*RODO – Rozporządzenie Parlamentu Europejskiego i Rady(UE) 2016/679 z dnia 27 kwietnia 2016 r.